Privacy Policy
Hopeful Horizon ABA Center LLC respects your privacy and is committed to protecting the personal information you share with us through hopefulhorizonaba.com. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information. By using this Site, submitting a form, or otherwise providing information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information through our Site:
a. Information You Voluntarily Provide
When you fill out forms on our Site, contact us, request services, begin enrollment, or submit a referral, we may collect information such as:
Name, Phone number, Email address, Child or patient name, Date of birth, Insurance information, Referral information, Provider or practice information, Caregiver information, Messages or comments you submit, Any other information you choose to provide
b. Health-Related or Sensitive Information
Because our Site relates to ABA therapy services, you may choose to submit information related to diagnoses, developmental concerns, referrals, assessments, or insurance. We ask that you provide only the information necessary for us to respond to your request or begin our intake process.
c. Automatically Collected Information
When you visit our Site, we may automatically collect certain technical information, including:
IP address, Browser type, Device type, Operating system, Pages visited, Time spent on the Site, Referring website, Cookies and similar tracking technologies
2. How We Use Your Information
We may use the information we collect to:
Respond to inquiries and contact requests
Review intake, enrollment, and referral submissions
Communicate with parents, guardians, caregivers, providers, or referral sources
Verify insurance or service eligibility
Schedule or confirm consultations, assessments, or appointments
Improve our services, website functionality, and user experience
Maintain website security and prevent unauthorized access
Comply with legal, regulatory, or professional obligations
Protect the safety, rights, and property of our clients, staff, and organization
3. How We Share Information
We do not sell personal information.
We may share information in the following limited situations:
a. With Authorized Staff and Service Providers
We may share information with employees, contractors, administrators, technology providers, or professional advisors who need access in order to operate our business, manage our website, support our services, or respond to your request.
b. With Insurance Providers or Payers
If you request services, we may use or share relevant information to verify benefits, review coverage, or support payment-related processes.
c. With Legal Guardians or Authorized Representatives
Where information concerns a minor, we may communicate with a parent, legal guardian, or another person authorized by the parent or guardian, as permitted by applicable law.
d. When Required by Law
We may disclose information when required to do so by law, court order, subpoena, government request, licensing authority, or other legal process.
e. To Protect Health, Safety, or Rights
We may disclose information when we believe it is necessary to prevent harm, respond to suspected abuse or neglect, address safety concerns, or protect the rights, safety, or property of a child, family, staff member, or the public.
f. Business Transfers
If our business is reorganized, sold, merged, or otherwise transferred, information may be transferred as part of that transaction, subject to applicable privacy obligations.
4. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar technologies to:
Help the Site function properly
Understand how visitors use the Site
Improve website performance
Measure engagement with pages and content
Support marketing or advertising activities, where applicable
You can usually control cookies through your browser settings. Disabling cookies may affect some website features.
If we use third-party advertising or analytics tools, those providers may collect information according to their own privacy practices.
5. Website Forms and Online Communications
If you submit a contact form, referral form, enrollment form, or other online form through our Site, the information you submit may be transmitted electronically to us.
While we use reasonable safeguards to protect submitted information, no method of internet transmission or electronic storage is completely secure. For that reason, we cannot guarantee absolute security.
Please do not use website forms or email for emergencies or urgent medical needs. If you are experiencing an emergency, call 911 or go to the nearest emergency room.
6. Protection of Health-Related Information
If you become a patient or client of Hopeful Horizon ABA Center LLC, certain health-related information may also be governed by applicable healthcare privacy laws and our separate patient privacy notices, if required.
Any health-related information submitted before formal intake will be handled with appropriate care and confidentiality, but submitting information through the Site alone does not automatically create a provider-patient relationship.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, use, alteration, or disclosure.
These measures may include:
Secure website technologies
Encryption or SSL protections
Restricted access to submitted information
Internal safeguards for handling sensitive data
Even so, no online system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Respond to your inquiry
Provide services
Meet legal, regulatory, insurance, tax, or recordkeeping obligations
Resolve disputes
Enforce our agreements
When information is no longer needed, we will delete it, de-identify it, or securely store it as required by law.
9. Your Rights and Choices
Depending on your location and the nature of your relationship with us, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information, where legally permitted
Withdraw consent where processing is based on consent
Request limits on certain uses or disclosures, where applicable
Opt out of cookies or certain tracking technologies through your browser settings
To make a privacy request, please contact us using the contact information below.
10. Children’s Privacy
This Site is intended for use by adults, including parents, legal guardians, caregivers, and referral sources. It is not intended for independent use by children.
If you submit information about a child, you represent that you are the child’s parent, legal guardian, caregiver, or an authorized professional permitted to provide that information.
11. Third-Party Websites and Tools
Our Site may contain links to third-party websites, platforms, or tools, including scheduling systems, social media platforms, embedded content, analytics providers, or other service providers.
We are not responsible for the privacy, security, or content practices of third-party services. We encourage you to review their privacy policies before sharing information with them.
12. Do Not Track
Some web browsers may send “Do Not Track” signals. Because there is not yet a consistent industry standard for responding to these signals, our Site may not respond to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Hopeful Horizon ABA Center LLC
3700 Fredericksburg Rd Ste 143
San Antonio, TX 78201
Email: admin@hopefulhorizonaba.com
Phone: (210) 880-1270
Fax: 210-625-8698
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